Privacy Policy
Last updated: July 9, 2026
Website: sertexity.biz
Overview
This Privacy Policy explains how Sertexity, Inc. ("Sertexity," "we," "us," or "our") collects, uses, and protects information when you visit our website or use our cloud-based document workflow and collaboration platform (the "Service").
Information we collect
- Account information: Name, work email address, organization name, job title, and password (stored in hashed form).
- Usage data: Pages viewed, features used, session duration, IP address, browser type, device type, and referral source.
- Document data: Files, metadata, comments, approval records, and e-signature activity you upload or create within the Service.
- Billing information: Payment details processed by our third-party payment provider. We do not store full credit card numbers on our servers.
- Support communications: Information you voluntarily provide when contacting our support team.
- Cookies: Session cookies, preference cookies, and analytics cookies as described below.
How we use information
- Provide, maintain, and improve the Service
- Authenticate users and manage accounts
- Process subscriptions and billing
- Send service-related emails (account alerts, workflow notifications, security notices)
- Respond to support requests
- Analyze usage to improve product features
- Comply with legal obligations and enforce our Terms of Use
What we do not do
Sertexity is business productivity software. We do not offer investment products, cryptocurrency services, trading platforms, or financial advisory services. We do not sell your personal information to data brokers.
Data sharing
We may share information with:
- Service providers: Cloud hosting, payment processing, email delivery, and analytics vendors under contractual confidentiality obligations.
- Your organization: Workspace administrators may access account and activity data for users within their organization.
- Legal requirements: When required by law, court order, or to protect rights, safety, and security.
- Business transfers: In connection with a merger, acquisition, or sale of assets, with notice where required by law.
Data retention
We retain account and document data for as long as your subscription is active. After account closure, data is deleted within 90 days unless a longer retention period is required by law or you request earlier deletion (subject to backup cycles).
Security
We use industry-standard safeguards including TLS encryption in transit, AES-256 encryption at rest, access controls, and regular security reviews. No method of transmission or storage is 100% secure; we cannot guarantee absolute security.
Cookies
We use cookies to keep you signed in, remember preferences, and understand how visitors use our website. You can control cookies through your browser settings. Disabling cookies may limit certain features.
Your rights (U.S. residents)
Depending on your state of residence, you may have rights to access, correct, delete, or obtain a copy of your personal information, and to opt out of certain data processing. Contact privacy@sertexity.biz to submit a request. We will verify your identity before fulfilling requests.
Children
The Service is intended for business use and is not directed to individuals under 18. We do not knowingly collect personal information from children.
International users
Our primary data processing occurs in the United States. If you access the Service from outside the U.S., your information may be transferred to and processed in the U.S.
Changes to this policy
We may update this Privacy Policy from time to time. The "Last updated" date at the top reflects the most recent revision. Material changes will be communicated via email or in-app notice.
Contact
Sertexity, Inc.
Email: privacy@sertexity.biz
Add your registered U.S. business address here.